Texas Hill Country Ceramics & Gifts P.O. Box 131     -    Spicewood, Texas 78669 (830) 693-6218 info@texashillcountryceramics.com Shipping Effective 06/01/2008 Domestic Orders All Domestic orders are shipped via the United States Postal Service Priority Mail or Parcel Post with Delivery Confirmation, Insurance is an option.  When will my order ship? In-stock* items are normally shipped 2 -3 business days after full payment is received, *unless noted in the product desription.. How are domestic shipping charges determined? They are based on the merchandise weight shipped to a single address in the United States, including Hawaii & Alaska.   Shipping by weight is the most accurate method of determining shipping charges, a small handling fee is included to cover costs of packing materials.  International Orders Canadian shipping. Shipments to Canada are sent First Class Mail International or Global Priority (your choice), insurance is an option.  International shipping. International orders are sent either First Class Mail International or Global Priority (your choice), insurance is an option. APO Addresses.  YES, we ship to APO & FPO addresses, please contact Texas Ceramics if you need to have items shipped to an APO or FPO.  Shipping Addresses  How are shipping and handling charges applied to multiple addresses? Shipping charges are applied based on the merchandise weight shipped to a single address.  If an order is shipped in multiple packages or a back-ordered item is shipped at a later date, there are no additional shipping charges. Please keep in mind ceramic ware is breakable therefore extra special care is given to sufficiently package breakable items, a small handling fee is added to the shipping cost to cover the materials used.   Insurance, Taxes & Fees Insurance & Damaged Items.   Your order is packed with great care, however once a package leaves our hands we cannot be certain how it is treated, therefore it is recommended that you purchase insurance. Taxes or Fees. Buyers are responsible for any tax, duty or fee associated with the shipment. Payment Options Texas Hill Country Ceramics & Gifts accepts the following payment options: Mastercard Visa Discover American Express Paypal Personal Check* Money Orders or Cashiers Checks* Cash *All Payments must be for exact amount of purchase. Order Cancellation Orders will be cancelled if payment has not been received within 7 days from order date or at our discretion. Special Orders Texas Hill Country Ceramics accepts special orders, however special orders require a deposit before the order can be started.  Special orders are not eligible for return or refunds.  Sales Tax Sales tax is charged on all orders shipped to a Texas address. All sales tax collected is reported and paid to the State of Texas.   Texas Permit #3-20156-1677-7. Product Pricing and Availability Texas Hill Country Ceramics & Gifts reserves the right to offer, at any time, all or part of our merchandise assortment via our Web site.  Texas Hill Country Ceramics & Gifts reserved the right to add or remove items from our Web site, at any time at our discretion. Return Policy Items must be returned within 15 days of receipt.  The receipt or delivery date is determined by the delivery confirmation issued by the USPS or carrier used.  Returned items must have a Return Authorization Number (RAN).  To obtain a RAN please contact Texas Ceramics by email.  Items returned without a RAN will not be accepted.  Refunds will be issued for merchandise* only using the same payment method used to make the purchase provided the items are returned undamaged.   For your protection please insure and obtain delivery confirmation on return packages.   *Returned orders are subject to restocking charges.  Please contact Texas Ceramics if you have any questions.     Privacy & Security   Trust is at the heart of every successful, ongoing relationship. We know your privacy and security are of vital interest to you when shopping online and take the personal information you entrust to us very seriously. Because of this commitment, Texas Hill Country Ceramics & Gifts will never sell, rent or trade e-mail addresses or personal information with any other person or company. Credit card payments for orders you place with Texas Hill Country Ceramics & Gifts are received on a verified daily Thawte™ protected secure server, with Secure Sockets Layer ( SSL) connections for your security and privacy. Your credit card information will be received on a secure payment page with a browser address beginning with "https://". If you look at the Web site address in your browser window, non-secure sections of my site begin with “http://.” When you move to a secure area, the address changes to “https://”; the “s” means secure. You will also see a lock displayed in the lower right-hand corner. info@texashillcountryceramics.com

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